OnPatient Instructions

After payment, you will receive an email from our patient portal, OnPatient, directing you to their site. You will need to create an account. This is how we conduct our telemedicine visits and collect HIPAA protected private health information.
Next, upload a drivers license or photo, answer our questionnaire, and sign the consent and HIPAA forms.
This process takes some time, you should be prepared to spend 15-30 minutes reading and completing the forms.
The completion of the OnPatient forms is a crucial step in the process and is required prior to your telemedicine appointment to determine eligibility.

Below is a sample of what to expect with instructions.

Welcome Page. Click Sign Up or Log In if you already have an account.

Click Check In. You can also book new appointments from this page.

Please upload a recent photo, an ID card such as drivers license is preferred.

A screenshot of an online medical onboarding form, showing a section for uploading a patient photo, and fields for the patient’s personal information including first name, middle name, last name, nickname, sex, gender identity, sexual orientation, and suffix.

Provide a list of all active medical conditions, medications, and allergies.

Digital medical record overview with three sections: changes to medical conditions, medications, and allergies. Each section has a table with headers and indicates no recorded issues or allergies, with empty text boxes for updates.

Please answer the health and wellness questionnaire. Remember, your responses are strictly confidential.

A health assessment form titled 'Additional Information' with sections for medical and health details, including questions about sleep, exercise, pregnancy, heart disease, blood pressure, height, weight, and chronic pain, with checkboxes and blank spaces for responses.

You can select multiple substances, please hold the control key (Command key on Mac) and select all that apply.

A medical questionnaire form with sections about substance use, psychiatric conditions, and recent hospitalization. It includes checkboxes, text fields for details, and questions regarding suicidal ideation, therapy, and hospital visits.

PHQ-9 Depression Screening Section

A screenshot of a depression screening questionnaire with multiple-choice questions about mental health over the past two weeks.

GAD-7 Anxiety Screening Section

Screenshot of an online anxiety screening questionnaire with multiple questions and dropdown options regarding the person's anxiety symptoms, along with a score of 6 indicating mild anxiety.

Please sign the Consent and HIPAA forms.

Screenshot of a consent form titled 'Consent & Signature' with two unread consent options: Discreet Ketamine Consent and Discreet Ketamine HIPAA, both marked as required. There is a large green button at the bottom labeled 'I'm done'.

Congratulations! You have completed the intake forms. You are now ready for your telemedicine visit. Please hang tight and wait for a call from our physician.