Privacy Policy

Privacy Policy Effective as of [11/01/2023].

This Privacy Policy outlines how Discreet Ketamine ("Discreet Ketamine," "we," "us," or "our") manages personal information collected through our digital assets, including our website, phone number, and email address (collectively, the "Service"). This Privacy Policy also encompasses data collected through our marketing activities, social media, live events, and other relevant activities described herein.

Personal Information We Collect
How We Use Your Personal Information
How We Share Your Personal Information
Your Choices
Other Sites and Services
Security
International Data Transfer
Children
Changes to this Privacy Policy
How to Contact Us

1. Personal Information We Collect

Information You Provide to Us

Personal information you may provide to us through the Service or other means includes:

Contact data: Your first and last name, salutation, email address, billing and mailing addresses, and phone number.
Demographic Information: Your city, state, country of residence, postal code, and age.
Profile data: Usernames, passwords, date of birth, biographical details, photographs, interests, preferences, information from surveys, and additional data you add to your account profile.
Personal health information: Information about your current and past symptoms, diagnosis, conditions, treatments, medications, and general health.
Daily feedback about your mood, feelings, and symptoms collected through text messages or other means during your treatment.
Audio and visual information from your telehealth appointments.
Communications exchanged with you, including when you contact us through the Service, social media, or other channels.
Transactional data: Information related to your orders on or through the Service, such as order numbers and transaction history.
Marketing data: Your preferences for receiving marketing communications and details about your engagement with them.
User-generated content: Profile pictures, comments, questions, messages, and other content or information you generate, transmit, or make available on the Service, along with associated metadata.
Payment information needed to complete transactions, including payment card information or bank account number.
Promotional information: Information shared when you complete a survey.
Other data not explicitly listed here, which we will use as described in this Privacy Policy or as disclosed at the time of collection.

Third-party Sources

We may combine personal information received from you with information obtained from other sources, including:

Your healthcare providers and pharmacies.
Electronic healthcare record providers.
Public sources, such as government agencies, public records, social media platforms, and publicly available sources.
Data providers, such as information services and data licensors that provide demographic and other information.
Our affiliate partners, such as our affiliate network provider and publishers, influencers, and promoters who participate in our paid affiliate programs.
Marketing partners, including joint marketing partners and event co-sponsors.

Automatic Data Collection

We, our service providers, and business partners may automatically log information about you, your computer or mobile device, and your interaction with the Service, our communications, and other online services. This information may include:

Device data: Operating system type and version, manufacturer and model, browser type, screen resolution, hardware specifications, device type, IP address, unique identifiers, language settings, mobile device carrier, network information, and general location data.
Online activity data: Pages or screens viewed, time spent on pages or screens, the website visited before accessing the Service, navigation paths, information about your activity on a page or screen, access times, and email interactions.

Cookies and Similar Technologies

Some of the automatic data collection is facilitated by technologies such as:

Cookies: Small text files stored on user devices that record web browsing activities, preferences, and login status. Cookies include "session cookies," "persistent cookies," "first-party cookies," and "third-party cookies."
Local storage technologies: Technologies like HTML5 that store data on your device outside of your browser in connection with specific applications.
Web beacons: Pixel tags or clear GIFs used to track webpage and email access and interaction.

Data About Others

We may offer features that allow users to invite friends or contacts to use the Service and may collect contact details about these invitees to deliver their invitations. Please do not refer someone to us or share their contact details with us unless you have their permission to do so.

2. How We Use Your Personal Information

We may use your personal information for the following purposes or as described at the time of collection:

Service Delivery

We may use your personal information to:

Provide, operate, and improve the Service and our business.
Establish and maintain your user profile on the Service.
Facilitate your invitations to friends who you want to invite to join the Service.
Enable security features of the Service, such as sending security

3. How We Share Your Personal Information

We may share your personal information with the following parties and as otherwise described in this Privacy Policy or at the time of collection:

Affiliates: Our corporate parent, subsidiaries, and affiliates, for purposes consistent with this Privacy Policy.
Service Providers: Third parties that provide services on our behalf, such as telehealth appointment offerings, hosting, information technology, customer support, email delivery, marketing, consumer research, and website analytics.
Your Healthcare Providers, Pharmacies, and Other Healthcare Partners: We may share personal information about you with healthcare providers conducting your telehealth medical consultations, existing healthcare providers who refer you to our services, and electronic health record management partners. We may also share your personal information with pharmacy partners to help fill prescriptions, in accordance with their privacy policies.
We are required by law to maintain the privacy of your protected health information, to notify you of our legal duties and privacy practices with respect to your health information, and to notify affected individuals following a breach of unsecured health information. This Notice summarizes our duties and your rights concerning your information. Our duties and your rights are set forth more fully in 45 CFR Part 164. We are required to abide by the terms of our Notice that is currently in effect.
1. Uses And Disclosures We May Make Without Written Authorization. We may use or disclose your health information for certain purposes without your written authorization, including the following:
- Treatment. We may use or disclose your information for purposes of treating you. For example, we may disclose your information to another health care provider so they may treat you; to provide appointment reminders; or to provide information about treatment alternatives or services we offer.
- Payment. We may use or disclose your information to obtain payment for services provided to you. For example, we may disclose information to your health insurance company or other payer to obtain payment for treatment.
- Healthcare Operations. We may use or disclose your information for certain activities that are necessary to operate our practice and ensure that our patients receive quality care. For example, we may use information to train or review the performance of our staff or make decisions affecting the practice.
- Other Uses or Disclosures. We may also use or disclose your information for certain other purposes allowed by 45 CFR § 164.512 or other applicable laws and regulations, including the following:
  • To avoid a serious threat to your health or safety or the health or safety of others.
  • As required by state or federal law such as reporting abuse, neglect or certain other events.
  • As allowed by workers compensation laws for use in workers compensation proceedings.
  • For certain public health activities such as reporting certain diseases.
  • For certain public health oversight activities such as audits, investigations, or licensure actions.
  • In response to a court order, warrant or subpoena in judicial or administrative proceedings.
  • For certain specialized government functions such as the military or correctional institutions.
  • For research purposes if certain conditions are satisfied.
  • In response to certain requests by law enforcement to locate a fugitive, victim or witness, or to report deaths or certain crimes.
  • To coroners, funeral directors, or organ procurement organizations as necessary to allow them to carry out their duties.
  2. Disclosures We May Make Unless You Object. Unless you instruct us otherwise, we may disclose your information as described below.
  • To a member of your family, relative, friend, or other person who is involved in your healthcare or payment for your healthcare. We will limit the disclosure to the information relevant to that person’s involvement in your healthcare or payment.
  • We participate in one or more Health Information Exchanges (HIE) which allows disclosure of your electronic health record via electronic transfer to other facilities and providers for your treatment purposes. Your health information and basic identifying information regarding your visits to our facilities may be shared with the HIEs for the purposes of diagnosis and treatment.
  This includes health information for your continuing care, as well as care you may seek at other locations. Other providers participating in these HIEs may access this information as part of your treatment.
  3. Uses and Disclosures With Your Written Authorization. Other uses and disclosures not described in this Notice will be made only with your written authorization, including most uses or disclosures of psychotherapy notes; for most marketing purposes. You may revoke your authorization by submitting a written notice to the Privacy Contact identified below. The revocation will not be effective to the extent we have already taken action in reliance on the authorization.
  4. Your Rights Concerning Your Protected Health Information. You have the following rights concerning your health information. To exercise any of these rights, you must submit a written request to the Privacy Officer identified below. • You may request additional restrictions on the use or disclosure of information for treatment, payment or healthcare operations. We are not required to agree to the requested restriction except in the limited situation in which you or someone on your behalf pays for an item or service, and you request that information concerning such item or service not be disclosed to a health insurer.
  • We normally contact you by telephone, mail at your home address and possibly by email if you have given your email address. You may request that we contact you by alternative means or at alternative locations. We will accommodate reasonable requests.
  • You may inspect and obtain a copy of records that are used to make decisions about your care or payment for your care, including an electronic copy. We may charge you a reasonable cost-based fee for providing the records. We may deny your request under limited circumstances, e.g., if we determine that disclosure may result in harm to you or others.
  • You may request that your protected health information be amended. We may deny your request for certain reasons, e.g., if we did not create the record or if we determine that the record is accurate and complete. • You may receive an accounting of certain disclosures we have made of your protected health information. You may receive the first accounting within a 12-month period free of charge. We may charge a reasonable cost-based fee for all subsequent requests during that 12-month period.
  • You may obtain a paper copy of this Notice upon request. You have this right even if you have agreed to receive the Notice electronically.
  5. Changes To This Notice. We reserve the right to change the terms of this Notice at anytime, and to make the new Notice effective for all protected health information that we maintain. If we materially change our privacy practices, we will post a copy of the current Notice in our reception area and on our website. You may obtain a copy of the operative Notice from our receptionist or Privacy Officer.
  6. Complaints. You may complain to us or to the Secretary of Health and Human Services if you believe your privacy rights have been violated. You may file a complaint with us by notifying our Privacy Officer. All complaints must be in writing. We will not retaliate against you for filing a complaint.
  7. Contact Information. If you have any questions about this Notice, or if you want to object to or complain about any use or disclosure or exercise any right as explained above, please contact: Privacy Officer Dr. Ben Soffer Phone: 561-468-6981 E-mail: drben@driscreetketamine.com
Payment Processors: Payment card information used to make a purchase on the Service is collected and processed directly by our payment processors, such as Stripe, in accordance with their privacy policies.
Business and Marketing Partners: Third parties with whom we co-sponsor events or promotions, offer products or services jointly, or whose products or services may be of interest to you.
Professional Advisors: Professional advisors, such as lawyers, auditors, bankers, and insurers, when necessary for the professional services they provide to us.
Authorities and Others: Law enforcement, government authorities, and private parties, as deemed necessary for compliance and protection purposes. This includes responding to legal requests and safeguarding rights, privacy, safety, or property.
Business Transferees: Acquirers and other relevant parties in business transactions, including corporate divestitures, mergers, acquisitions, reorganizations, sales, or other dispositions of our business or assets.
Other Users and the Public: Your profile and user-generated content (excluding messages) may be visible to other users of the Service and the public. We are not responsible for the use of this information by others.

4. Your Choices

In this section, we describe the rights and choices available to all users:

Access or Update Your Information: If you have registered for an account with us through the Service, you may review and update certain account information by logging into your account.
Opt-out of Marketing Communications: You may opt-out of marketing-related emails by following the instructions provided in our marketing communications or by contacting us. Please note that service-related and other non-marketing emails may still be sent to you.
Cookies: Most browsers allow you to remove or reject cookies. You can manage your cookie preferences in your browser settings. Disabling cookies may impact the proper functionality of the Service. For more information about cookies, visit www.allaboutcookies.org.
Do Not Track: Some Internet browsers may send "Do Not Track" signals. Currently, we do not respond to "Do Not Track" or similar signals.
Declining to Provide Information: Please note that some personal information is required to provide certain services. If you choose not to provide this information, we may be unable to offer those services.

5. Other Sites and Services

The Service may contain links to websites, mobile applications, and other online services operated by third parties. We do not control these third-party services and are not responsible for their actions. We encourage you to review the privacy policies of such services.

6. Security

We implement various technical, organizational, and physical safeguards to protect the personal information we collect. However, while we strive to protect your data, security risks are inherent in internet and information technologies, and we cannot guarantee the security of your personal information.

7. International Data Transfer

As we are headquartered in the United States and may use service providers operating in other countries, your personal information may be transferred to locations with potentially different privacy laws than those in your state, province, or country.

8. Children

The Service is not intended for use by individuals under 18 years of age. If you believe we have collected personal information from a child without appropriate consent, please contact us, and we will comply with applicable legal requirements to delete the information.

9. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If there are significant changes, we will notify you by updating the date of this Privacy Policy and posting it on the Service or by other appropriate means.

10. How to Contact Us

- Email: drben@discreetketamine.com

- Phone: 706-538-2646

If you have any questions or concerns regarding this Privacy Policy, please don't hesitate to contact us using the provided contact information.