Privacy Policy

Privacy Policy Effective as of [11/01/2023].

This Privacy Policy outlines how Discreet Ketamine ("Discreet Ketamine," "we," "us," or "our") manages personal information collected through our digital assets, including our website, phone number, and email address (collectively, the "Service"). This Privacy Policy also encompasses data collected through our marketing activities, social media, live events, and other relevant activities described herein.

Personal Information We Collect
How We Use Your Personal Information
How We Share Your Personal Information
Your Choices
Other Sites and Services
Security
International Data Transfer
Children
Changes to this Privacy Policy
How to Contact Us

1. Personal Information We Collect

Information You Provide to Us

Personal information you may provide to us through the Service or other means includes:

Contact data: Your first and last name, salutation, email address, billing and mailing addresses, and phone number.
Demographic Information: Your city, state, country of residence, postal code, and age.
Profile data: Usernames, passwords, date of birth, biographical details, photographs, interests, preferences, information from surveys, and additional data you add to your account profile.
Personal health information: Information about your current and past symptoms, diagnosis, conditions, treatments, medications, and general health.
Daily feedback about your mood, feelings, and symptoms collected through text messages or other means during your treatment.
Audio and visual information from your telehealth appointments.
Communications exchanged with you, including when you contact us through the Service, social media, or other channels.
Transactional data: Information related to your orders on or through the Service, such as order numbers and transaction history.
Marketing data: Your preferences for receiving marketing communications and details about your engagement with them.
User-generated content: Profile pictures, comments, questions, messages, and other content or information you generate, transmit, or make available on the Service, along with associated metadata.
Payment information needed to complete transactions, including payment card information or bank account number.
Promotional information: Information shared when you complete a survey.
Other data not explicitly listed here, which we will use as described in this Privacy Policy or as disclosed at the time of collection.

Third-party Sources

We may combine personal information received from you with information obtained from other sources, including:

Your healthcare providers and pharmacies.
Electronic healthcare record providers.
Public sources, such as government agencies, public records, social media platforms, and publicly available sources.
Data providers, such as information services and data licensors that provide demographic and other information.
Our affiliate partners, such as our affiliate network provider and publishers, influencers, and promoters who participate in our paid affiliate programs.
Marketing partners, including joint marketing partners and event co-sponsors.

Automatic Data Collection

We, our service providers, and business partners may automatically log information about you, your computer or mobile device, and your interaction with the Service, our communications, and other online services. This information may include:

Device data: Operating system type and version, manufacturer and model, browser type, screen resolution, hardware specifications, device type, IP address, unique identifiers, language settings, mobile device carrier, network information, and general location data.
Online activity data: Pages or screens viewed, time spent on pages or screens, the website visited before accessing the Service, navigation paths, information about your activity on a page or screen, access times, and email interactions.

Cookies and Similar Technologies

Some of the automatic data collection is facilitated by technologies such as:

Cookies: Small text files stored on user devices that record web browsing activities, preferences, and login status. Cookies include "session cookies," "persistent cookies," "first-party cookies," and "third-party cookies."
Local storage technologies: Technologies like HTML5 that store data on your device outside of your browser in connection with specific applications.
Web beacons: Pixel tags or clear GIFs used to track webpage and email access and interaction.

Data About Others

We may offer features that allow users to invite friends or contacts to use the Service and may collect contact details about these invitees to deliver their invitations. Please do not refer someone to us or share their contact details with us unless you have their permission to do so.

2. How We Use Your Personal Information

We may use your personal information for the following purposes or as described at the time of collection:

Service Delivery

We may use your personal information to:

Provide, operate, and improve the Service and our business.
Establish and maintain your user profile on the Service.
Facilitate your invitations to friends who you want to invite to join the Service.
Enable security features of the Service, such as sending security

3. How We Share Your Personal Information

We may share your personal information with the following parties and as otherwise described in this Privacy Policy or at the time of collection:

Affiliates: Our corporate parent, subsidiaries, and affiliates, for purposes consistent with this Privacy Policy.
Service Providers: Third parties that provide services on our behalf, such as telehealth appointment offerings, hosting, information technology, customer support, email delivery, marketing, consumer research, and website analytics.
Your Healthcare Providers, Pharmacies, and Other Healthcare Partners: We may share personal information about you with healthcare providers conducting your telehealth medical consultations, existing healthcare providers who refer you to our services, and electronic health record management partners. We may also share your personal information with pharmacy partners to help fill prescriptions, in accordance with their privacy policies.
Payment Processors: Payment card information used to make a purchase on the Service is collected and processed directly by our payment processors, such as Stripe, in accordance with their privacy policies.
Business and Marketing Partners: Third parties with whom we co-sponsor events or promotions, offer products or services jointly, or whose products or services may be of interest to you.
Professional Advisors: Professional advisors, such as lawyers, auditors, bankers, and insurers, when necessary for the professional services they provide to us.
Authorities and Others: Law enforcement, government authorities, and private parties, as deemed necessary for compliance and protection purposes. This includes responding to legal requests and safeguarding rights, privacy, safety, or property.
Business Transferees: Acquirers and other relevant parties in business transactions, including corporate divestitures, mergers, acquisitions, reorganizations, sales, or other dispositions of our business or assets.
Other Users and the Public: Your profile and user-generated content (excluding messages) may be visible to other users of the Service and the public. We are not responsible for the use of this information by others.

4. Your Choices

In this section, we describe the rights and choices available to all users:

Access or Update Your Information: If you have registered for an account with us through the Service, you may review and update certain account information by logging into your account.
Opt-out of Marketing Communications: You may opt-out of marketing-related emails by following the instructions provided in our marketing communications or by contacting us. Please note that service-related and other non-marketing emails may still be sent to you.
Cookies: Most browsers allow you to remove or reject cookies. You can manage your cookie preferences in your browser settings. Disabling cookies may impact the proper functionality of the Service. For more information about cookies, visit www.allaboutcookies.org.
Do Not Track: Some Internet browsers may send "Do Not Track" signals. Currently, we do not respond to "Do Not Track" or similar signals.
Declining to Provide Information: Please note that some personal information is required to provide certain services. If you choose not to provide this information, we may be unable to offer those services.

5. Other Sites and Services

The Service may contain links to websites, mobile applications, and other online services operated by third parties. We do not control these third-party services and are not responsible for their actions. We encourage you to review the privacy policies of such services.

6. Security

We implement various technical, organizational, and physical safeguards to protect the personal information we collect. However, while we strive to protect your data, security risks are inherent in internet and information technologies, and we cannot guarantee the security of your personal information.

7. International Data Transfer

As we are headquartered in the United States and may use service providers operating in other countries, your personal information may be transferred to locations with potentially different privacy laws than those in your state, province, or country.

8. Children

The Service is not intended for use by individuals under 18 years of age. If you believe we have collected personal information from a child without appropriate consent, please contact us, and we will comply with applicable legal requirements to delete the information.

9. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If there are significant changes, we will notify you by updating the date of this Privacy Policy and posting it on the Service or by other appropriate means.

10. How to Contact Us

- Email: drben@discreetketamine.com

- Phone: 706-538-2646

If you have any questions or concerns regarding this Privacy Policy, please don't hesitate to contact us using the provided contact information.